Traveling with limited mobility doesn’t have to be complicated. With Air Senegal Wheelchair Assistance, passengers with physical disabilities or reduced mobility receive tailored support throughout their journey—ensuring comfort, safety, and dignity from the moment they book their flight to the time they arrive at their destination. Whether you're a senior traveler, someone with temporary mobility challenges, or a person living with a long-term disability, Air Senegal is committed to providing inclusive, reliable, and friendly service at every stage of your travel experience. In this article, we’ll break down everything you need to know about Wheelchair Assistance—including how to request the service, what to expect at the airport, onboard, and after landing, as well as tips to ensure a smooth journey.

What Is Air Senegal Wheelchair Assistance?

Air Senegal Wheelchair Assistance is a specialized service designed to help passengers with mobility challenges move easily through the airport, board and exit the aircraft safely, and access their baggage without stress. It includes assistance with check-in, security, boarding, inflight support, baggage claim, and transportation within the airport. This service is free of charge and available for all eligible passengers, provided it is requested at least 48 hours before the flight departure time.

Who Can Request Air Senegal Wheelchair Assistance?

The service is ideal for:

1. Elderly travelers who may have difficulty walking long distances

2. Passengers recovering from surgery or injury

3. Individuals with permanent physical disabilities

4. Pregnant women requiring mobility support

5. Passengers with temporary mobility limitations (e.g., sprained ankle)

All travelers must notify the airline of their needs in advance and, in some cases, provide medical documentation if additional care or equipment is required onboard.

How to Request Wheelchair Assistance with Air Senegal

Booking Air Senegal Wheelchair Assistance is simple. Here’s how:

1. At the Time of Booking

When booking your ticket online or through a travel agent, select the option for “special assistance” and specify your mobility requirements.

2. By Phone or Email

Contact Air Senegal’s customer service team directly via phone or email at least 48 hours before departure. Provide your flight details and explain your mobility needs.

3. At the Airport

Although advance booking is recommended, you can still request wheelchair support at the airport. Visit the check-in counter or an assistance desk—but note that priority is given to pre-booked passengers.

What to Expect at the Airport

Air Senegal has trained staff at all major airports to assist passengers using wheelchairs. Here’s what you can expect:

1. Priority Check-In: Dedicated counters or lanes for a faster check-in process

2. Escort through Security & Customs: Staff will accompany you through all required checkpoints

3. Gate Assistance: Support in reaching the boarding gate and waiting lounge

4. Boarding Support: Pre-boarding privileges and assistance boarding the aircraft, including transfers using aisle wheelchairs if needed

If you're traveling with your own wheelchair or mobility device, it will be safely tagged and stored in the aircraft’s hold. Foldable wheelchairs can often be brought to the gate and returned upon arrival.

Wheelchair Assistance During the Flight

Onboard, Air Senegal offers:

1. Accessible seating, ideally located near the front of the cabin

2. Trained cabin crew, ready to assist with seating, meals, and general needs

3. Inflight communication in multiple languages (French, English, Wolof) to ensure clear understanding

4. Storage and handling of mobility aids or medical devices

5. Onboard wheelchairs on certain aircraft for access to lavatories (check availability before travel)

After Landing: Arrival and Baggage Support

Upon landing, the Air Senegal assistance team will:

1. Help you deplane safely

2. Guide you through immigration and customs

3. Retrieve your checked baggage

4. Escort you to your onward transportation or connecting flight

Mobility devices will be returned as close to the aircraft door as possible. Be sure to clearly tag your wheelchair and mention any special handling instructions when checking in.

Tips for a Smooth Experience with Air Senegal Wheelchair Assistance

1. Book Early: Always request assistance at least 48 hours before departure.

2. Bring Documentation: If you have specific medical needs, carry a medical certificate, especially for oxygen use or battery-powered wheelchairs.

3. Label Equipment Clearly: Tag your wheelchair or mobility aids with your name, flight number, and destination.

4. Arrive Early: Reach the airport 2–3 hours before departure to allow enough time for smooth processing.

5. Communicate Your Needs: Don’t hesitate to explain your requirements to staff at every point.

Special Notes on Wheelchair Equipment

Passengers may travel with:

1. Manual wheelchairs (folding or non-folding)

2. Battery-powered wheelchairs (subject to airline approval and safety regulations)

3. Mobility scooters and assistive devices

If traveling with electric or lithium-battery-powered devices, inform the airline in advance to meet safety guidelines. Some devices may need to be disconnected or stored in a specific way.

Languages and Support

Air Senegal’s assistance staff and cabin crew offer support in:

1. French

2. English

3. Wolof (spoken in Senegal and neighboring regions)

This multilingual approach ensures that passengers receive clear instructions and compassionate service throughout their trip.

What If There's a Flight Disruption?

In case of delays, cancellations, or missed connections, Air Senegal ensures:

1. Continued wheelchair assistance through rebooked flights

2. Access to lounges if waiting times are extended

3. Communication about rebooking, gate changes, or boarding updates

4. Support in finding nearby accommodation if overnight stays are needed

You won’t be left alone to figure it out—Air Senegal's assistance teams are trained to manage every detail.

Final Thoughts

Air Senegal Wheelchair Assistance reflects the airline’s deep commitment to inclusivity, accessibility, and passenger comfort. Whether you’re flying across West Africa or internationally, Air Senegal ensures that every traveler—regardless of mobility—can move through their journey with independence and dignity. By booking the service early and understanding what’s included, you can enjoy a travel experience that’s not only safe and efficient but also caring and personalized. From airport entry to baggage claim, Wheelchair Assistance stands ready to support you every step of the way.